The telephone is often the first point of contact a customer or client will have with a company. That means it is very important that you make a good impression when you’re answering the phone. Our office telephone etiquette guide will help you navigate communicating on the phone at work. In telephone related jobs such […]
Workplaces can differ in every sense. From dress codes to the informalities of how people interact with each other. The accepted etiquette will vary from industry to industry. Our guide to general workplace do’s and don’ts will help you navigate away from unintentional blunders. Considerations When Moving to a New Job The most important thing […]
Asking for a raise at work is one of the more awkward conversations to approach. Often, employees end up not asking as they feel too uncomfortable. We’ll look at how to best ask for a salary increase and how to build your case with your employer. It can seem daunting, even cheeky, to approach your […]
Business letters can come in many different formats. They might be used in response to a letter of complaint, to request a payment, or agree to a request. Although most business communications take place via email these days, letters still have their place. Our guide will give an overview of the considerations you need to […]
Beginning a new job and fitting in at work with a whole new set of colleagues can produce a mixed range of emotions. You might be excited by your new role and cant wait to start, but as the day draws closer you may be overcome with nerves and apprehension. You may be thinking about […]
Etiquette in business has many aspects, but business meeting meeting etiquette is one of the most important. Meetings set the tone for a working relationship, so getting them right is vital. There are different types of meetings. They can be both formal and informal and can be held with clients, customers, or fellow colleagues. But […]
Here in the UK, there is very little involved in business card etiquette. They’re simply given out to people without any big deal with regard to their significance. However, if you are conducting business overseas there are some points of etiquette you must be aware of. Business Card Etiquette in the UK & USA For […]
There are many things to consider when you hand in your notice. One of the hardest to work out questions can be when to hand in your notice. Jumping the gun and doing it before you’ve got an unconditional job offer in hand could be disastrous. Equally, you need to understand how much notice you […]
Mariah Carey blasting out, mistletoe being waved around and there’s more tinsel than dress! That’s right, it’s time to party. But what if you get drunk at the office Christmas party and embarrass yourself? We look at how to avoid drinking to excess, and deal with the aftermath if you don’t! A high point of […]
Whether it’s over the phone or face to face even the most successful businesses will be handling a customer complaint now and again. If you follow proper procedures and make sure staff get training on complaint handling procedures, negative effects can be minimised. How to Handle a Customer Complaint If a customer has a genuine […]
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