Safety of Health Care Workers

About 2.6 million people work in the UK’s health and social care sector. Although some of these workers have administrative posts, the rest provide health and social care to individuals and families in surgeries, hospitals and the community. In these circumstances, safety is a complex issue. This is because every day health care workers encounter […]

Dealing With Difficult Customers

People who work in sales and especially, customer service are at the sharp end of having to deal with angry people and it’s not restricted to just these two types of job that have to bear the brunt of an irate customer. Most of us at some time in our jobs will encounter an uncomfortable […]

Violence at Work

The HSE (Health and Safety Executive) define work-related violence as ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.’ This includes verbal abuse and threats, as well as any form of physical abuse. Those most at risk are employees who work with members of the public. However […]