Dealing With Difficult Customers

People who work in sales and especially, customer service are at the sharp end of having to deal with angry people and it’s not restricted to just these two types of job that have to bear the brunt of an irate customer. Most of us at some time in our jobs will encounter an uncomfortable […]

Guide to Your Rights When Working Alone

We’re often asked the general question: Is it legal to work alone? It is not against the law to work alone, and in many cases it is perfectly safe to do so (for example a self-employed architect may work by themselves from a home-office). The law does however require employers to ensure that their employees […]