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Violence at Work

By: Abigail Taylor - Updated: 11 Jun 2018 | comments*Discuss
 
Violence Abuse Health And Safety Verbal

The HSE (Health and Safety Executive) define work-related violence as 'any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.' This includes verbal abuse and threats, as well as any form of physical abuse.

Those most at risk are employees who work with members of the public. However it is important to remember that violence can also be perpetrated by fellow employees.

Duties of employers

Employers have a responsibility to their employees to make sure that they are reasonable safe at work.

Often when considering this duty, employers consider the need for work premises and any machinery to be safe. Whilst these are important considerations, employers must also consider the risk posed by other people employees will meet during the course of their employment.

Higher risk jobs (e.g. workers in care homes for adults suffering from mental illness) would be expected to have specifically assessed this risk and have specific policies and procedures in place to try to reduce the risk of and prevent violent incidents occurring. All employees should be trained on these procedures. If you have concerns, speak to your employer.

It is important that these procedures are reviewed regularly. Any accidents or near misses should be reported to your employer so that they can review whether any amendments are needed.

First steps following an incident

  1. If an incident occurs, promptly report it to your manager. If they don't investigate the incident, make sure that you make notes of what happened, write down the names of any witnesses, and take photos of the area and any injuries
  2. If you wish to pursue the matter as a criminal offence, ask your employer to report it to the police. If they don't do so, you can call the police yourself. (For non-emergency calls, contact the police on 101.)
  3. If you have concerns about the incident being repeated, discuss ways to prevent this with your manager

Criminal action

If any violence (from a member of the public, customer or colleague) is committed against you, consider whether it is a criminal offence. Forms of violence which constitute a criminal offence may include:

  • Use of racially abusive language
  • Threats to kill
  • Physical violence (e.g. punching / kicking, especially if injury is caused)

You may want to consider a civil action against your employer in the form of an employment law claim or an injury claim:

1. Employment law claim

If an employer fails to prevent violence at work, and you have to leave your job as a result, this could constitute a breach of contract and may result in a constructive dismissal claim.

For example: Your employer knows that a fellow employee regularly threatens you and does not take action to prevent the abuse. You are unable to work in those conditions and quit your job. This could be constructive dismissal and you could be entitled to compensation.

Seek advice from an employment law specialist or your local Citizens Advice Bureau if you are considering making an employment claim.

2. Injury claim

If you are injured as a result of violence at work, you may be able to make an injury claim against your employer. Injuries may be physical (e.g. bruising / broken nose) or mental (e.g. a diagnosed psychological condition such as anxiety or PTSD).

Your employer is responsible for ensuring your reasonable safety at work. If they have not taken appropriate action to do so, they may be found to have acted negligently and so be responsible for your injury. Employers are responsible for the actions of other employees, even if criminal. Therefore if, for example, another employee assaults you at work, your employer will be liable to compensate you for any injury suffered as a result.

If you are considering this route, speak to an injury law specialist or contact your local Citizens Advice Bureau.

Work-place violence: Everybody's problem

As you will see from the above, violence at work is a serious issue for employers. Not only can work-place violence lead to injured employees requiring time off work, but employers may end up with civil claims against them.

Employees can be assured that the law is very much on their side in terms of ensuring their safety at work, which extends to protection from violence. If you have any concerns, speak to your employer and hopefully you can work together to prevent any incidents occurring. However if any incident does occur and you are not happy with your employer's response to it, remember that you have several legal options open to you in order to resolve the situation.

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I work for the school district of Philadelphia.I'm a bus attendany and i been so for 12 yrs. My driver have talked down and disrespected me on many occasions.I draw the line at threats.She told me she was gonna punch me in my face and to shut up. I'm 34 yrs old and I have never talked to her that way in return. She has been saying things like that to me all this school year of 2017-2018. I have never met her before this year.And it is affecting my ability to be at my best on the job. Ive had people witness her actions and not want to get involved.Ive tried to go through the proper channels to have a meeting with union reps. We never had the meeting and the behavior persist.I am finally fed up. I wrote her up today June 11, 2018. I felt like i had to put up with her actions in order to keep my job and i have ask to be transferred or placed somewhere else with no action and no help
Steph - 11-Jun-18 @ 4:49 PM
JohnJoe - Your Question:
I work for a major haulage company as a courier.A colleague of mine was delivering to a school for disfunctional children where he was assaulted by a pupil.As a result he restrained the attacker until teachers arrived on the scene.He has subsequently been dismissed for the incident.Does this constitute unfair dismissal as he was protecting himself?What course should he take going forward?I would appreciate some advice on this matter.

Our Response:
This depends on what kind of restraint he performed. Ask your employer what their policy is on this for your own reference. Your colleague should seek advice from ACAS or a trade union if he feels he has been unfairly treated.
SafeWorkers - 11-Jun-18 @ 3:46 PM
I work for a major haulage company as a courier. A colleague of mine was delivering to a school for disfunctional children where he was assaulted by a pupil. As a result he restrained the attacker until teachers arrived on the scene. He has subsequently been dismissed for the incident. Does this constitute unfair dismissal as he was protecting himself? What course should he take going forward? I would appreciate some advice on this matter.
JohnJoe - 8-Jun-18 @ 10:48 PM
I was bullied really really badly for two years in the factory job i used to have in fact it gave me an nervious breakdown years later and i suffered from anxeity and also ptsd which i was diagnosed in 2015. I left my job working in that factory after six years of working there i couldnt afford to leave any sooner. I reported the bullying twice and other new staff also got bullied there to. One of them went to court with the bullying. When i was bullied it was verbal abuse things was stolen from my locker and i had rumors spread about me and things put up on the wall about how useless i was working in this factory. It was a group of women working there it was my first time working in the factory these women was there for many years. It was really bad i ended up on anti depressents anti anxiety pills and sleeping pills. These women no longer work in this factory but the amount of pain they caused me I can not forgive or forget
Lily - 31-May-18 @ 8:44 PM
2 members of staff were violently attacked after our shift, the person responsible for the attacked had left his job just days before, the management have now given him a job back and within the first day back he has caused upset and tried to cause trouble with one of our female staff and now she feels threatened that he will send his mates down to attack her like he did previously, she needs the job, the management have chosen to treat the girl feeling threatened like she is the one in the wrong and she feels theres nothing she can do but just wait until they either sack her or she ends up in hospital like the 2 staff before.... what should she do??
Looby - 24-May-18 @ 4:50 AM
A female work colleague’s partner verbally abused another work collegue in the street (jealously issues). Abused work collegue has raised a complaint against female work collegue and company. Can he do this? Is the company liable?
Sam - 14-May-18 @ 4:19 PM
My question is do I have rights if I was pushed and the boss has no idea but I do have a witness.Long story short this woman is tiny Chinese lady with a big mouth; what I mean is, she is always yelling and screaming at someone.After yelling at me twice on two other times, I told her I would yell back the third time.This lasted for a few months and she yelled at me so loud last week it brought me to tears.No one likes to work with her, she "thinks" she is a manager and gets into everyone else's working business.She went to walk by me and pushed my shoulder, I think she was shocked I was not moving, I weigh much more than she does.One of the other assembly line workers traded me job duties so I could get away from her.For the last two hours of our shift all she did was tell everyone her version of what happened.The supervisor left early and the manager on duty had on sound blocker head phones on so he heard nothing, but was told by the other men that were there.This happened on Friday and Monday three of the men called in sick.I thought it was strange and asked one of them on Tuesday what was the reason.They said it was because of her and next time they would call in sick three days.I gave my two cents and said that wasn't the way to go about it.He didn't care.Communication at this job is a joke, "the left hand has no idea what the right hand is doing".Wednesday I was "let go"!The Supervisor said there was no work, yet they hired someone two weeks ago and she is still there.I know and feel this has to do with the guys not coming to work.What shall I do,she may not say I'm fired, but really?
coco1212 - 10-May-18 @ 8:26 PM
Hi. I work in the care sector with my local council. I was assaulted by a young person who caused me injury and also broke my glasses .(replacement cost was £350) I put my case to union lawyer.Several months later He has advised me not to take the claim further (advised i could be liable for court costs) as I have regular training to deal with challenging behaviour. ?. Is it advisable to seek advice from another lawyer.?
Momac61 - 1-May-18 @ 9:00 AM
Etha - Your Question:
Hi, I was assaulted by my deputy manager as I left the premises of work for apparently damaging his cafe, I experience constant bullying and racist abuse, questioning of ability to work and that I was good for nothing, I had previously confronted manager about this bullying but he brushed it off but I needed the money, my mum is sick and was struggling financially, I needed the money, I am in debt too, a CCJ against me for a silly contract I didn't pay nearly 5 years ago a stupid thing to do I know.I decided the money important or else I'll be in real trouble and it was only a weekend job so it was only a few hours however it came to a stage where such horrific comments were made that I had to take action and I walked out the door something smashed but I just wanted out, walked to the bus stop in the centre of the village so if something else occurred, adequate CCTV and witnesses would be useful, felt unsafe and in shock. But the bus was due soon and I thought I'll just get on that escape the hostile environment. Anyway, I waited for my bus and he confronted me with another colleague who tackled me to the floor and then he punched me twice to the head. I ran to the main road to get on a bus and get out of there, fearing for my life, got on the bus to my town, very paranoid he would arrange another attack on me but conflicting this I was shocked, my thought process was scared he might go to my address and cause damage to my house and family thus apprehensive to go to the police to make it worse so I contacted a friend and we talked it over as I didn't want to go home and cause upset to my family when my head wasn't straight. I felt sick and went to the toilets of a pub, I was there for a considerable time locked myself away, I felt dizzy and in and out of consciousness. The staff there helped me and got me some water and I had a ticket to see a show and paid so like an idiot with my head not straight and now a lot calmed which isn't going help my case, not wanting to spoil my evening I planned for sometime and paid advance ticket, I went to the show with my friend. After that I went home, my family contacted the authorises, the next day I went to A&E to check up I waited there for 4 plus hours as the doctor didn't direct me to the right waiting room with a head injury, I had delayed response and speech. I missed a call from the police and I rang 101 to arrange a call back but they havent called back so im heading to the station today. Could I take him to court as someone rang me for injury Lawyers saying they could help, how they got my contact details I don't know however they came to the conclusion that they couldnt pursue it, at first I thought it was my ex company wanting to know details about the deputy manager so they could take action, still finding it hard to process things also have a lack of appetite and trouble sleeping. What is the next cause of action?

Our Response:
We can't give legal advice on this but you must contact the police and report the attack. What did the doctor say?
SafeWorkers - 17-Apr-18 @ 10:05 AM
Hi, I was assaulted by my deputy manager as I left the premises of work for apparently damaging his cafe, I experience constant bullying and racist abuse, questioning of ability to work and that I was good for nothing, I had previously confronted manager about this bullying but he brushed it off but I needed the money, my mum is sick and was struggling financially, I needed the money, I am in debt too, a CCJ against me for a silly contract I didn't pay nearly 5 years ago a stupid thing to do I know.I decided the money important or else I'll be in real trouble and it was only a weekend job so it was only a few hours however it came to a stage where such horrific comments were made that I had to take action and I walked out the door something smashed but I just wanted out, walked to the bus stop in the centre of the village so if something elseoccurred,adequate CCTV and witnesses would be useful, felt unsafe and in shock. But the bus was due soon and I thought I'll just get on that escapethe hostile environment. Anyway, I waited for my bus and he confronted me with another colleague who tackled me to the floor and then he punched me twice to the head. I ran to the main road to get on a bus and get out of there, fearing for my life, got on the bus to my town, very paranoid he would arrange another attack on me but conflicting this I was shocked, my thought process was scared he might go to my address and cause damage to my house and family thus apprehensive to go to the police to make it worse so I contacted a friend and we talked it over as I didn't want to go home and cause upset to my family when my head wasn't straight. I felt sick and went to the toilets of a pub, I was there for a considerable time locked myself away, I felt dizzy and in and out of consciousness. The staff there helped me and got me some water and I had a ticket to see a show and paid so like an idiot with my head not straight and now a lot calmed which isn't going help my case, not wanting to spoil my evening I planned for sometime and paid advance ticket, I went to the show with my friend. After that I went home, my family contacted the authorises, the next day I went to A&E to check up I waited there for 4 plus hours as the doctor didn't direct me to the right waiting room with a head injury, I had delayed response and speech. I missed a call from the police and I rang 101 to arrange a call back but they havent called back so im heading to the station today. Could I take him to court as someone rang me for injury Lawyers saying they could help, how they got my contact details I don't know however they came to the conclusion that they couldnt pursue it,at first I thought it was my ex company wanting to know details about the deputy manager so they could take action, still finding it hard to process things also have alack of appetite and trouble sleeping. What is the next cause of action?
Etha - 16-Apr-18 @ 11:32 AM
Hello all. I assaulted a colleague outside of work due to nasty things he said to me about my son who is really ill with a rare condition he has got but he was on his way home from work. My work has suspended me on full pay and I have to wait to be called back in to attend a level 1 disciplinary. What is the law on this can I get the sack
CP - 2-Apr-18 @ 1:45 PM
Violence at work from customer
Susie - 27-Mar-18 @ 9:24 PM
At around 8am on the morning of Friday 23 February 2018 a work  colleague came around to the area I work at with a parcel saying it was for my area, after looking at the address on the box I then said to him that it was for your area he then started to shout and swear and said it was for my area telling me to get my drivers sorted out and to take what was there's. (This happens most days   I told him to sort it out with the supervisors but he never does he keeps coming round to my area moaning). I'm not at work to be abused or shouted at so I told him to go away or I would punch him in the face he then shouted back with two hand gestures come on then,I then walked towards him with a parcel in my hand with no intension of hitting him as I'm not a person who gets angry and did not want to lose my job, as I got close to him he never moved so at this point we were face to face and I said to him I bet you thought I  was going to hit you,at this point he bent down grabbing the bottom my legs trying to get me on the floor I had my hands on his shoulders at this point just to try and stay upright but he managed to pick me up and slam me on the floor with him on top of me which is when I let out a painful shout. 2 colleagues tried to pick me up but any slight movement was very painful I eventually got taken to the operation managers office were I was told to sit, I then got asked to move from his office to go to another room about 30 foot away which took me about 5 to 10 minutes as I was in extreme pain and told to stay there until the working day was finished so he could take a statment. The time he came back to take my statement was about 11:00  I was then asked to go to his office by the warehouse supervisor which I replied I can't move can he not come to me and take the statement here. I was then asked to try and move which I did for about 5 minutes but could not get up from my seat at this point he came to me and took my statement. About 10 minutes later he told me I was being suspended until he does a full investigation. I asked to get an ambulance to take me to hospital, when the ambulance came it was around 11:30am. I arrived at the royal infirmary in Edinburgh at about 12:00pm which I waited for about another hour before I got dealt with and then got taken for an xray which confirmed I had broken my hip and as this was a serious injury I got surgery around 7pm.
stew - 18-Mar-18 @ 9:46 AM
I work for a public sector organisation that ensure all employees do mandatory training which includes bullying and harassment etc. However my department (and, as advised by a union rep, a few others across the organisation) has quite a few bullies. I have been a victim for nearly four years. I have tried to deal with it but it's ignored by HR and senior management. I have seen staff come and go as they hate the toxic environment. Exit interviews are ignored. I myself are looking for a new job but feel useless and have little confidence. Obviously caused by staying for way too long. I have had personal issues that caused a lot of stresses hindering me fromlooking for work but now is the time. I am being forced to seek alternative employment as were my work colleagues. We were advised by Occupational health to leave and the Employment Assistance Programme advised us to take our a grievance but the union isn't interested. What a joke!!!
Dee - 18-Feb-18 @ 6:04 PM
There’s absolutely nothing you can do as these bosses can get away with it. I myself was hit over the head, went off sick with stress (never in my life have I been off with stress from work before) Employees all backed the boss and said he didn’t do it, total lies. I was then made redundant. There is no protection unless you have a protective characteristic and no legal company will take a case on unless you have a serious physical injury or it’s worth a considerable amount of sum to them. I don’t want him getting away with this...what are my other options.There doesn’t seem to be any protection out there and all this harassment, violence at work rules are just words on paper. It’s workplace conduct but you can not take it to a Tribunal, a very misleading document on workplace safety when it comes to those on the receiving end on violence.
Kayleigh1982 - 11-Feb-18 @ 1:23 PM
Ntb - Your Question:
I was verbally abused at work by a fellow employee and I reacted by pulling the fellow employees coat,he retaliated by holding my arms,I held his and some pulling and pushing occurred,followed by angry insults to each other,I have handed in my witness statement to the best of my belief and I’m awaiting the outcome.im am presently off sick with stress at the managers request.my line manager was informed by me previous to the incident occured that I’d been having financial problems.there had been a couple of incidents previous to this where there was verbal exchanges with another member of staff after I’d overheard him talking to other members of staff wanting to beat me up,I entered the said place and said I would see him out of work.pathetic I know by me.my line manager threatened to suspend me if an incident occured again although nothing was ever put in writing to my knowledge and I never signed anything.i now fear being sacked for retaliation and I’m under great distress.please help

Our Response:
We can't really help on this as it seems you and your colleague are both at fault.Check that your employer follows the correct disciplinary procedure (which should be documented in an employee handbook etc).
SafeWorkers - 9-Feb-18 @ 2:50 PM
I was verbally abusedat work by a fellow employee and I reacted by pulling the fellow employees coat,he retaliated by holding my arms,I held his and some pulling and pushing occurred,followed by angry insults to each other,I have handed in my witness statement to the best of my belief and I’m awaiting the outcome.im am presently off sick with stress at the managers request.my line manager was informed by me previous to the incident occured that I’d been having financial problems.there had been a couple of incidents previous to this where there was verbal exchanges with another member of staff after I’d overheard him talking to other members of staff wanting to beat me up,I entered the said place and said I would see him out of work.pathetic i know by me.my line manager threatened to suspend me if an incident occured again although nothing was ever put in writing to my knowledge and I never signed anything.i now fear being sacked for retaliation and I’m under great distress.please help
Ntb - 8-Feb-18 @ 8:44 PM
jamie - Your Question:
Hello I work in the pub/restauraunt industry now it was tuesday morning 30/01/2018 everything was going really well as I was on an early shift at 6am in the kitchen, it was about 8:50am I saw our beer delivery turn up, now there was no manager about to deal with it, my collegue out frint didnt know how to do it as she only does the breakfast shifts and the only person who knew how to do it was me, now with that happening the managment turned up late, the beer delivery guys dont have forever waiting round for people so I had no choice but to do it, so I finished off the delivery wjth that happening the deputy manager who is my 2nd boss he decided he wanted to check the delivery not trusting me as I have done that delivery since 2015, he decided to snatch the delivery notes of what arrived out of my hands now he came really close to my face calling me stuff now I pushed him away as he was getting very angry over this, then he decided to starting punching me and a few kicks there for I didnt do anything I put my hands together and let it happen ( I have 2 witnesses ) then after it all happened I went back into the kitchen to tidy up and keave but before I left he decided to try and agro it again he was calling me stuff again that I wasnt happy to hear about so then I went over to him and he out the beer delivery notes and the oen down and he saud lets go then.so I pushed him then once again he started punching and kicking me again I did the same thing ad last time and not hit back it was all him and it didnt hurt as much but he hit my back where my spine is and thats where I had a problem before a while ago with the sciatica nerve now with him punching my back it has hurt the middle of my spine, now I have reported it to my manager he has spoken to the 2 witnesses who were there and see where it goes from there but if nothing gets done I will go to the police and the area manager is there anything else I need/should do?

Our Response:
You should report this to the police anyway, regardless of action taken by your manager.
SafeWorkers - 2-Feb-18 @ 2:58 PM
hello i work in the pub/restauraunt industry now it was tuesday morning 30/01/2018 everything was going really well as i was on an early shift at 6am in the kitchen, it was about 8:50am i saw our beer delivery turn up, now there was no manager about to deal with it, my collegue out frint didnt know how to do it as she only does the breakfast shifts and the only person who knew how to do it was me, now with that happening the managment turned up late, the beer delivery guys dont have forever waiting round for people so i had no choice but to do it, so i finished off the delivery wjth that happening the deputy manager who is my 2nd boss he decided he wanted to check the delivery not trusting me as i have done that delivery since 2015, he decided to snatch the delivery notes of what arrived out of my hands now he came really close to my face calling me stuff now i pushed him away as he was getting very angry over this, then he decided to starting punching me and a few kicks there for i didnt do anything i put my hands together and let it happen ( i have 2 witnesses ) then after it all happened i went back into the kitchen to tidy up and keave but before i left he decided to try and agro it again he was calling me stuff again that i wasnt happy to hear about so then i went over to him and he out the beer delivery notes and the oen down and he saud lets go then.......so i pushed him then once again he started punching and kicking me again i did the same thing ad last time and not hit back it was all him and it didnt hurt as much but he hit my back where my spine is and thats where i had a problem before a while ago with the sciatica nerve now with him punching my back it has hurt the middle of my spine, now i have reported it to my manager he has spoken to the 2 witnesses who were there and see where it goes from there but if nothing gets done i will go to the police and the area manager is there anything else i need/should do?
jamie - 2-Feb-18 @ 6:50 AM
hello i work in the pub/restauraunt industry now it was tuesday morning 30/01/2018 everything was going really well as i was on an early shift at 6am in the kitchen, it was about 8:50am i saw our beer delivery turn up, now there was no manager about to deal with it, my collegue out frint didnt know how to do it as she only does the breakfast shifts and the only person who knew how to do it was me, now with that happening the managment turned up late, the beer delivery guys dont have forever waiting round for people so i had no choice but to do it, so i finished off the delivery wjth that happening the deputy manager who is my 2nd boss he decided he wanted to check the delivery not trusting me as i have done that delivery since 2015, he decided to snatch the delivery notes of what arrived out of my hands now he came really close to my face calling me stuff now i pushed him away as he was getting very angry over this, then he decided to starting punching me and a few kicks there for i didnt do anything i put my hands together and let it happen ( i have 2 witnesses ) then after it all happened i went back into the kitchen to tidy up and keave but before i left he decided to try and agro it again he was calling me stuff again that i wasnt happy to hear about so then i went over to him and he out the beer delivery notes and the oen down and he saud lets go then.......so i pushed him then once again he started punching and kicking me again i did the same thing ad last time and not hit back it was all him and it didnt hurt as much but he hit my back where my spine is and thats where i had a problem before a while ago with the sciatica nerve now with him punching my back it has hurt the middle of my spine, now i have reported it to my manager he has spoken to the 2 witnesses who were there and see where it goes from there but if nothing gets done i will go to the police and the area manager is there anything else i need/should do?
jamie - 1-Feb-18 @ 7:36 AM
Hi so this an employee against employee. I work in broccoli in the fields I'm trying to find answers so me and my partner have actually been put up for assault in the workplace against an employee which is un true. Long story short it all started when a empty crate that we pack broccoli in was thrown (there was actually a stack) at me from another employee i asked him to give them to me so we could make some room for more and he didnt so i took them myself he grabbed tgem back so i yelled and told him to pass them so he threw them back at me he is old btw and it hurt my arm so i retaliated and bugged him back. I just ignored him for the rest of the day after that. It was sore cos it hit elbow. The next day just before lunch break he was doing something to me to get my attention with his hands i just didnt want to interact with him then he poked the fingers at me so then my bf went up too him gripped his t shirt with one hand and told him to don't do that to my girl (me) my bf Samoan lol. And now he is putting us up for assault an now lying about what really happened help please.....I just brushed him off but he's made a complaint about us when really he is so immature and childish for his age he has numerous complaints about him I feel like I should be the one who got harrases not him. He is very immature for his very mature age. Help please. Also I have a meeting with my boss next week I'm going as my partners supporter. We better not get fired.
Vannah - 15-Jan-18 @ 7:11 AM
Tom - Your Question:
Hi,I am in need of some advice regarding my rights as an employee. I’m a Restaurant manager and after being verbally harassed and threatened with physical violence from another senior member of staff I left the restaurant but told my senior manager I would be back for my shift the next day. However I received a phone call from another colleague to tell me that my shift would be covered and not to return to work until I met with the operations manager & the owner on Monday where I was told that I have been taken off the rota pending investigation. I have been given no written confirmation of where I stand & am under the impression that the company are attempting to terminate my employment unfairly. Do I need a solicitor in the event of dismissal? Regards.

Our Response:
It's not uncommon for employees to be suspended (told not to come into work) while and investigation is under way. Make sure you have submitted a formal complaint about the physical violence (as well as the phone call you made). You should have received something in writing as a follow up from your employee (again check the employer's disciplinary procedure).
SafeWorkers - 12-Jan-18 @ 10:09 AM
Hi, I am in need of some advice regarding my rights as an employee. I’m a Restaurant manager and after being verbally harassed and threatened with physical violence from another senior member of staff I left the restaurant but told my senior manager I would be back for my shift the next day. However I received a phone call from another colleague to tell me that my shift would be covered and not to return to work until I met with the operations manager & the owner on Monday where I was told that I have been taken off the rota pending investigation. I have been given no written confirmation of where I stand & am under the impression that the company are attempting to terminate my employment unfairly. Do I need a solicitor in the event of dismissal? Regards.
Tom - 10-Jan-18 @ 1:35 PM
I was at work doing my job went to chevk on a redidentsto ser if she was skerping do i can write it on the computerbecause ive keft tbe foor opened this angered my colleague and she dtsrted pointed in my face and pushed me I fell and hit my head and back on the ground and my back hurt for days went to my GOworkplace is informedbut I neededto know if I can escape this higher.
car car - 6-Jan-18 @ 5:18 AM
Find out the Insurance policy for your employer.Find out if you can make a third party claim yourself to the Insurance company.Get your claim in, go to the Insurance company website yourself if your employer refuses to file a claim for wages losses and pain and suffering.The damaged ribs could affect your future.
Sharpe - 16-Nov-17 @ 6:13 PM
I work as a school cook at the school my daughter attends. Yesterday another parent del iberately barged into my shoulder almost knocking me over in the school reception area( there were witnesses) I commented "excuse me would be nice'. I reported incident but am told I am in the wrong despite being assaulted. Please help
Fi - 15-Nov-17 @ 4:53 PM
winpee - Your Question:
I work as a support worker with people with learning disability, and a services user assaulted me by kicking me twice and he use all kind of races words on me and I asked him to leave the premises because he comes on every week to work in the shop where I work, but he did not leave so I had to call the police and the police asked him to leave and not to come back, but this service user has assaulted two other staff which one of the staff has to go off sick for several months, so in my case what should I do

Our Response:
Raise a complaint with your employer - they have a duty of care towards you as an employee and they should take steps to address this to keep you safe.
SafeWorkers - 15-Nov-17 @ 2:04 PM
I work as a support worker with people with learning disability, and a services user assaulted me by kicking me twice and he use all kind of races words on me and I asked him to leave the premises because he comes on every week to work in the shop where I work, but he did not leave so I had to call the police and the police asked him to leave and not to come back, but this service user has assaulted two other staff which one of the staff has to go off sick for several months, so in my case what should I do
winpee - 14-Nov-17 @ 2:22 PM
Hi I have worked for a care company since January 2017 had no traininggo for restraintmy deputy told me duty of care I had to intervene when client was attacking another client I was pushed and the client pulled a chunk of my hair from the front of my head repeatedly punch me on arms afduring the attack staff intervened
Bal - 31-Aug-17 @ 8:18 PM
I had an assault incident on 18/06/2017 which happened at 18 Point England, Glen Inness, Auckland. The incident happened in a very dark corner of Pt. England where there is a reserve. 3 youth, one of them wearing gang bandanna, forced me to stop the bus as they were standing in the middle of the road. One of them opened the front door using the emergency button designated outside of the bus by the front passengers door. They were drunk and had Cody's Bourbon and Cola cans in their hands. One blocked the bus by standing in the front, one stand outside and one was on the bus using abusive language. I asked him what he wants and he didn't demand my cash box. I asked him to leave the bus and at the same time pushed the panic button which activates the RT. I yelled out for help. The youth on the bus asked me for money, thenpunched me three times. Two of the punches touched my cheek and the other one my ear. They then fled and I also took off as I wanted to protect myself. My main concerns in this particular incident are as follows: 1-The current health and safety protocols are NOT fit for purpose: a) The radio communication became one sided as soon as I pushed the panic button. As discussed, after the incident, the company's staff in the control room mentioned that he could hear me while I couldn't hear him. I had no issue hearing the control prior to the incident and when they had communication with other operators. b) Lack of response from the control counter forced me to take the matter in my own hands. I had to organise for ambulance and police as I didn't know what assistance I am going to receive from the company. c) I had to move the bus to a safer place so that I mitigate the risk of another attack. I went as far as I could; which was next to the set of shops by Point England Roundabout (100 Point England). 2- I had to use my own mobile phone while there are no charging facilities available on the fleet. 3- The traffic counter is extremely understaffed when there are potential threats to the safety of drivers i.e. weekend evenings and weekdays after hours: a) I finally got the chance to answer my phone 24 minutes after the incident. The control room staff saying: "yes we know what happened and we tried to get to you!" b) I mentioned I need someone to come and relief me and take the bus back to the depot but the leading operator sat on the fence by saying: "don't worry, give us a call after you are done with ambulance and police". c) the ambulance came very late as I assume they put my case under their low priority category. d) The ambulance came and the nurse was very helpful and gave me medications and a cold pack. He advised me that he can't help me anymore and left. I subsequently had to leave where I was as I didn’t feel safe and I didn’t get any assistance from the company. I was dizzy as the result of the assault as well as the medication but I wanted to take mysel
Auckland Bus Driver - 19-Jun-17 @ 4:13 AM
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